Operations Engineering Manager
Core
Lead and oversee a team of specialized engineers delivering and supporting mission-critical communication solutions for the Victorian Government and its agencies.
Role type
Senior IC Operations Engineering Manager (Public Safety)
Builds
Mission-critical public safety communication systems (APCO P25, Voice Logging, Networking)
Domain
Public Safety / Government / LMR & RF Communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, LMR systems expertise, ASTRO P25 technology, ITIL framework, Asset lifecycle management, Technical escalation, Cross-functional collaboration, Strategic planning, Security practices, Documentation management
Preferred skills
Mentoring and coaching, Best practices promotion, Emerging technology roadmap definition, KPI/SLA reporting, Cyber security alignment
Technologies
APCO P25, Voice Logging systems, Networking, Windows, Linux, ITIL
Responsibilities
Provide technical leadership across LMR, Voice Logging, Networking, and OS administration; Act as technical escalation point for NOC and field engineers; Oversee operational health, security, and maintenance of mission-critical systems; Manage day-to-day operational priorities and activities; Oversee asset lifecycle processes; Identify and resolve systemic issues using ITIL; Maintain technical and procedural documentation; Mentor and coach team members; Foster a culture of continual improvement; Collaborate with cross-functional teams for service delivery and compliance; Participate in service review meetings; Participate in on-call rotation as Major Incident Manager; Define future roadmaps for ASTRO P25 platform; Provide performance updates to senior leadership.
Seniority
Senior, hands-on IC with team leadership