Manager, Client Services Project Manager
Core
Lead and mentor a team of Project Managers to deliver cloud-based public safety solutions (NICE Evidencentral) from contract award through go-live.
Role type
Senior IC Project Manager (Team Lead)
Builds
Cloud-based public safety and evidence management solutions
Domain
Public Safety / Justice Systems / SaaS Implementation
Required skills
People management, SaaS implementation lifecycle, cross-functional alignment, resource capacity planning, risk management, project governance, KPI definition, escalation management, formal project planning tools
Preferred skills
PMP certification, public safety/justice systems familiarity, technical integrations (APIs, data exchange), Professional Services Automation tools
Technologies
MS Project, Gantt charts, Professional Services Automation tools
Responsibilities
Lead and develop a team of Project Managers, oversee multiple concurrent project implementations, standardize project delivery processes, act as primary liaison with Sales/Support/R&D, manage resource capacity, guide escalation management, drive input for PSA tool implementation
Seniority
Manager, hands-on IC with team leadership
