Product Manager
Core
Lead strategy and roadmap for the Inform Recording Solution (911 call recording) and large customer initiatives within the Inform portfolio.
Role type
Senior Product Manager (Enterprise/Mission-Critical Software)
Builds
Next-generation Inform Recording Solution, core recording platform, resilience options, desktop applications, and APIs.
Domain
Public Safety / Emergency Communications / 911 / Government & Justice
Required skills
Product strategy, roadmap planning, stakeholder management, customer research, requirements definition, partner relationship management, technical product ownership, release management, compliance knowledge
Preferred skills
Public safety/911 domain expertise, NG911/i3/SIP/SIPREC/P25 knowledge, channel/OEM partnership experience, regulated industry experience, cloud migration planning
Technologies
Windows Server, virtualization, databases, networking, storage, SIP, SIPREC, P25, CAD, CTI
Responsibilities
Set and communicate a clear roadmap balancing customer needs and engineering capacity; Define key upgrades for the next-generation solution; Own strategy for core platform and resilience options; Build strategic partner relationships with carriers and CPE providers; Work directly with 911 directors and operations staff to understand needs; Collaborate with engineering and QA to ensure clear requirements; Support New Product Introduction to general availability; Maintain compatibility and availability information for sales and support teams.
Seniority
Senior, hands-on IC