Customer Service Consultant
Core
Part-time Customer Service Sales and Device Technician providing exceptional customer service, assisting with sales, and diagnosing/repairing electronic and mechanical devices in a retail store.
Role type
Part-time retail technician and sales associate
Builds
Repaired mobile devices and accessories for retail customers
Domain
Mobile technology retail and repair
Deliverable
physical/clinical work
Required skills
Customer service, sales techniques, device troubleshooting, repair diagnostics, inventory management, teamwork, KPI tracking, physical lifting (up to 25kg)
Preferred skills
IRP certification, ability to learn new skills quickly, flexibility for weekend shifts
Technologies
Mobile devices, repair tools, POS systems
Responsibilities
Provide exceptional customer service and support, assist frontline staff with sales, diagnose and repair electronic and mechanical devices, troubleshoot faults and perform in-depth inspections, manage repair queues independently, maintain a safe and organized workbench
Seniority
Entry-level, part-time