Customer service
Core
Handle customer enquiries, process orders, and coordinate administration in a high-volume environment.
Role type
Customer service and admin professional
Builds
Order fulfillment and customer support processes
Domain
Retail / Logistics
Deliverable
product features
Required skills
Customer enquiry handling, order processing, complaint resolution, sales coordination, ERP system usage, record keeping, outbound calling
Preferred skills
SAP or similar ERP knowledge
Responsibilities
Obtain information to handle customer enquiries, provide pricing and availability, process orders, handle customer complaints, take telephone and email sales, enter sales orders into ERP, issue picking slips, raise credits/claims/returns, monitor delivery dates, make outbound calls, support coordination activities