Collections Engagement Specialist
Hybrid · Australia
Core
Contacting Bankwest customers who have fallen behind on payments to negotiate sustainable repayment solutions and help them regain financial confidence.
Role type
Collections Engagement Specialist (IC)
Builds
Repayment plans for Credit Cards, Home Loans, Personal Loans, and Overdrawn Transaction Accounts
Domain
Financial Services / Collections
Deliverable
client delivery
Required skills
negotiation, active listening, emotional resilience, communication, empathy, performance-driven mindset
Responsibilities
Make and receive calls to understand customer circumstances, negotiate suitable repayment solutions, manage high-volume customer interactions including complaints and distressed conversations, maintain professional composure under pressure