Claims Case Manager
Core
Manage complex claims for deceased estates, total and permanent disablement, permanent incapacity, and terminal illness by acting as the primary point of contact for customers and stakeholders.
Role type
Claims Case Manager
Builds
Claims resolution and recommendations for Trustees
Domain
Insurance / Superannuation / Estate Administration
Deliverable
client delivery
Required skills
claims management, stakeholder liaison, case tracking, regulatory compliance, confidentiality management
Preferred skills
life/death/TPD claims experience, legal/medical practitioner liaison, superannuation legislation knowledge
Responsibilities
Liaise with customers and representatives to manage claims; record and monitor case details in the workflow system; collate and review correspondence to build a complete case picture; prepare recommendations for the Trustee ensuring compliance.
Seniority
Individual Contributor