Special Operations Representative
Core
Track carrier loads and resolve operational challenges to ensure timely updates for shippers and brokers.
Role type
Load Management Representative (Customer Operations)
Builds
Freight logistics tracking and customer service updates
Domain
Logistics / Transportation Management Systems (TMS)
Deliverable
Dashboards & analysis
Required skills
Load operations tracking, TMS integration, carrier communication, issue forecasting, stakeholder reporting, US geography knowledge
Preferred skills
Call center experience, brokerage background, proactive problem-solving
Technologies
TMS, SMS, email, phone
Responsibilities
Support customer service level agreements, identify and forecast load operation challenges, manage communication to resolve load issues, track and trace shipments, report delays or issues to stakeholders
Seniority
Individual Contributor, entry to mid-level
