Operations Manager - Asset Finance
Core
Lead customer operations across onshore and offshore teams for a non-bank lender, ensuring strong performance and exceptional customer outcomes throughout the lending lifecycle.
Role type
Senior IC operations manager (consumer lending)
Builds
Scalable and high-performing customer operations function
Domain
Financial services / Consumer lending / Asset finance
Required skills
Leading onshore and offshore operations teams, managing customer servicing and collections, driving portfolio performance, coaching and mentoring leaders, managing customer escalations and complaints, monitoring operational KPIs, reviewing and enhancing processes and controls
Preferred skills
Experience in regulated credit environments, knowledge of hardship processes, continuous improvement mindset, stakeholder management
Technologies
N/A
Responsibilities
Lead and develop onshore and offshore operations teams, Drive customer servicing, portfolio performance and operational outcomes, Coach, mentor and support leaders and team members across multiple locations, Partner closely with stakeholders across lending, compliance and product functions, Manage customer escalations, complaints and operational risk matters, Monitor operational KPIs and identify opportunities for improvement
Seniority
Senior, hands-on IC
