Customer Care Specialist B2C
Core
Provide solutions to complex customer requests across Swile's products via phone, messaging, and email; act as a customer advocate to internal teams; contribute to process and product improvement; track customer satisfaction (NPS, CSAT).
Role type
Customer Care Specialist (B2C)
Builds
Swile super-app and smart-card (meal vouchers, gifts, mobility, business travel)
Domain
Worktech / Employee benefits
Deliverable
client delivery
Required skills
problem-solving, empathy, autonomy, stress management, digital tools proficiency, English (written)
Responsibilities
Handle complex customer inquiries via traditional contact channels; represent customer feedback to internal teams; participate in continuous process and product improvement; monitor and improve customer satisfaction metrics.
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