Implementation Manager | HVAC/Engineering Exp. Required
Core
Own client onboarding, training, and early-stage success for commercial HVAC/MEP suppliers and subcontractors using AI-native software.
Role type
Implementation Manager (Client Success)
Builds
Client onboarding playbooks, training materials, and implementation workflows for HVAC/MEP clients.
Domain
Commercial HVAC, Electrical, and Plumbing (MEP) industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Commercial HVAC/MEP industry experience, project management, process creation, technical communication, on-site troubleshooting, CRM/ticketing management, documentation creation, product demo delivery
Preferred skills
Training content creation, in-person rollout experience
Technologies
CRM systems, ticketing/messaging platforms, video conferencing tools, HVAC estimating/design software
Responsibilities
Run in-person kickoff sessions, virtual demos, and hands-on trainings; create playbooks, materials, and metrics; gather on-site feedback to influence product roadmap; troubleshoot adoption blockers; maintain client management sections in CRM and ticketing systems; develop product demos and training tutorials.
Seniority
Mid-level, hands-on IC