Support Coordinator
Core
First point of contact for members requiring support with mental health, wellbeing, and physical safety issues via instant message and phone.
Role type
Support Coordinator (24/7 emergency and non-emergency response)
Builds
Real-time member support platform
Domain
Workplace health, safety, and wellbeing
Deliverable
client delivery
Required skills
Complex high-pressure environment operations, inbound call centre experience, multi-tasking, problem-solving, superior English communication
Preferred skills
Experience in culturally and linguistically diverse communities, crisis environments, fluency in Spanish/Hindi/Mandarin/Thai/Vietnamese
Responsibilities
Coordinate emergency and non-emergency requests, liaise with external stakeholders, pass case notes to Nurses and Psychologists, provide input into operational processes
Seniority
Individual Contributor, operational support