Customer Experience Assistant
Core
Deliver outstanding customer care and enhance the overall customer experience for Customers, Trade, Hospitality, and Retail partners across Australia and the US.
Role type
Customer Experience Assistant
Builds
Seamless customer journey from discovery to post-sale service
Domain
Luxury home goods / Interior design
Deliverable
client delivery
Required skills
Verbal and written communication, Time management, Attention to detail, Problem solving, Adaptability, Ownership, Collaboration
Preferred skills
Experience with Gorgias, Shopify, Cin7, Interior design or styling interest
Responsibilities
Respond to incoming enquiries via email, live chat, and phone; Guide customers through sales and returns processes; Liaise with 3PL warehouse partners to action customer requests; Review and onboard Trade, Hospitality, and Retail partner applications; Nurture partners by aiding in styling and curating ranges; Work with the retail team to ensure consistent brand experience; Produce regular reports to monitor customer service trends.
Seniority
Individual Contributor