Senior Client Services Officer
Core
Provide technical expertise and support for the Client Services Team, acting as an initial escalation point for Client Services Officers and managing incoming Applications for Conciliation.
Role type
Senior Client Services Officer (Dispute Resolution & Claims Management)
Builds
Efficient and accurate management of processing disputes for injured workers and employers
Domain
Public Sector / Workers' Compensation / Dispute Resolution
Deliverable
dashboards & analysis
Required skills
Client service experience, Knowledge of Accident Compensation Act 1985, Knowledge of Workplace Injury Rehabilitation and Compensation Act 2013, Medical terminology, Dispute resolution mechanisms, Administrative and operational functions
Preferred skills
Proactive leadership, Adaptability to new technologies, Stakeholder relationship management
Responsibilities
Act as initial escalation point for Client Services Officers, Manage and provide advice on incoming Applications for Conciliation, Provide first line customer service, Handle reception, switchboard, and mail duties
Seniority
Senior, hands-on IC