Member Support Consultant | Carlingford (casual)
Core
Member Support Consultant driving membership growth through proactive outreach, sales presentations, and member retention at a fitness club.
Role type
Member Support Consultant (Sales & Retention)
Builds
New member sign-ups and retention for Fitness First clubs
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Sales, Customer service, Communication, Problem-solving, Teamwork, Goal focus
Preferred skills
First Aid & CPR certification
Technologies
None stated
Responsibilities
Proactively contribute to club sales budget utilising sales promotions and referrals campaigns; Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities; Achieving the required number of lead contacts via telephone to maximise sales opportunities; Providing sales presentations and tours to prospective members; Creating great member journeys via positive and personalised interactions; Achieving successful outcomes to enquiries; Opening and closing the club as per the club roster; Active involvement in member retention programs, inspiring members to continue their fitness journey; Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
Seniority
Casual, entry-level to mid-level