Operations Team Lead
Core
Lead day-to-day operations and service availability for critical ICT services and components in a large, complex environment.
Role type
Senior IC Operations Team Lead (ICT)
Builds
Secure, available ICT services and operational processes
Domain
ICT Operations / Network Infrastructure / Security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
operational leadership, service management, incident management, stakeholder coordination, resource prioritization, continuous improvement, security policy compliance
Preferred skills
knowledge of Australian Government ISM and Essential Eight, familiarity with firewalls/DNS security/CASB/DLP/SIEM/SOAR, understanding of SAML/LDAP/AD/Kerberos, PCNSE/CCNP Security/CompTIA Security+ certifications
Technologies
firewalls, DNS security, CASB, DLP, SIEM, SOAR, SAML, LDAP, AD, Kerberos
Responsibilities
Lead operational management of critical ICT services, monitor service availability and investigate outages, coordinate remedial activities, act as central coordination point between teams and leadership, lead investigations into operational and security incidents, identify opportunities for continuous improvement
Seniority
Senior, hands-on IC
