Customer Service Representative
Based in Australia
Core
Frontline support role assisting customers with government services via face-to-face interactions and inbound calls at Service Centres.
Role type
Customer Service Representative
Builds
Customer-facing support services for government programs
Domain
Public Sector / Government Services
Deliverable
client delivery
Required skills
Customer service, communication, problem-solving, attention to detail, computer literacy, confidentiality handling, adaptability
Responsibilities
Handle face-to-face and phone enquiries, navigate multiple systems, resolve complex customer issues, maintain confidential information, work in a fast-paced environment