Fulfillment Operations Manager
Core
Manage the CMO Enterprise and Channel team to oversee the end-to-end fulfillment process from order entry to final delivery, commissioning, and invoicing.
Role type
Senior Fulfillment Operations Manager
Builds
Customer purchase orders, non-inventory items, and delivery services for the CMO Enterprise and Channel teams.
Domain
Logistics and Supply Chain Operations
Deliverable
product features
Required skills
Team leadership, stock allocation, order management, supplier liaison, customer support, invoicing, statistical reporting, KPI tracking, process improvement, WHS compliance
Preferred skills
Forecasting, performance management, coaching, cross-functional coordination
Technologies
None explicitly stated
Responsibilities
Manage and supervise customer purchase orders including stock allocation; Coordinate all deliveries to site and liaise with contractors; Manage ongoing customer support via phone and email; Track outstanding sales orders and ensure accurate invoicing; Provide statistical reporting for monthly/quarterly meetings; Manage stock including product and parts; Attract, develop, and retain a Sales Operations team; Review processes and procedures for efficiency; Comply with Work, Health & Safety, Environment and Quality obligations.
Seniority
Senior, hands-on IC with people management responsibilities
