Snr Data Center IT Support Technician
Core
Stage, set up, and perform hardware deployments, troubleshooting, diagnostics, and decommissions for data center equipment and secure access workstations.
Role type
Senior IC data center IT support technician
Builds
Core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and Azure
Domain
Cloud infrastructure / Data Center operations
Deliverable
physical/clinical work
Required skills
hardware deployment, troubleshooting, diagnostics, hardware decommissioning, inventory management, cable installation, rack/stack installation, BIOS configuration, storage media handling, power cycling, OS updates
Preferred skills
CompTIA certification, Microsoft certification, Network certification, Technical College Degree or TAFE Diploma in Computer Science or Telecommunications
Technologies
Windows Server OS, SANs, NetDevices, Servers
Responsibilities
Manage device inventory including ordering, receiving, assigning, and decommissioning; Perform hardware rack/stack installations and cable installations; Provide guidance on common repair issues and escalate complex problems; Execute Return Merchandise Authorization (RMA) for damaged equipment; Support deployment of physical infrastructure including servers and network devices; Ensure IT devices meet security compliance standards.
Seniority
Senior, hands-on IC
