Data Center Technician
Core
Staging, setting up, and performing hardware deployments, troubleshooting, diagnostics, and hardware decommissions for Microsoft's online services.
Role type
Data Center Technician (IC)
Builds
Core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.
Domain
Cloud infrastructure / Data Center operations
Deliverable
infrastructure
Required skills
hardware deployment, troubleshooting, diagnostics, hardware decommissioning, ladder climbing, stair/ramp climbing, prolonged standing, lifting up to 50lbs, pushing/pulling up to 75lbs, fine hand manipulation
Preferred skills
mentoring peers, understanding data center standard processes, understanding cabling/network/server/storage interactions
Technologies
servers, storage equipment, cabling infrastructure
Responsibilities
Comply with data center unit business policies, procedures, and deadlines; report compliance or operational assurance issues; process assigned tickets autonomously; provide guidance to less experienced technicians; demonstrate understanding of standard processes for preparation, installation, diagnosis, troubleshooting, replacement, and decommissioning of data center technology and equipment; demonstrate fundamental understanding of interactions between cabling infrastructure, network, servers, and storage equipment; examine process change notifications (PCN) and understand their impact on work execution.
