Level 2 - Service Technician
Core
Level 2 Service Technician providing on-site client support, floor sweeps, and escalated IT troubleshooting for Microsoft environments.
Role type
Senior IC service technician (Level 2)
Builds
Client trust and resolution of escalated IT incidents
Domain
IT Services / MSP / Cloud Migration
Required skills
Microsoft 365, Azure, Windows Server, Active Directory, on-premise to cloud migration, service desk operations, floor sweeps, incident escalation, client relationship management, vehicle ownership, Australian driving licence
Preferred skills
University degree in IT/Networking, Microsoft certifications (Server, 365), CCNA, MCSA/MCSE, cloud backup platform experience, team leadership
Technologies
Microsoft 365, Azure, Windows Server, Active Directory
Responsibilities
Conduct regular floor sweeps and proactive site visits; resolve escalated technical issues via phone, email, and remote tools; handle service outages and incidents; support Microsoft 365 and Azure environments including cloud migration; provide server support in Windows Server domain environments; maintain clear communication with clients and internal teams
Seniority
Mid-level, hands-on IC