Assistant Manager – Member Experience
Core
Support the Gym Manager in overseeing 24/7 gym operations, retail, and nutrition bar while driving membership and sales targets.
Role type
Assistant Manager (Fitness Center Operations)
Builds
Gym operations, retail sales, nutrition bar services
Domain
Fitness / Health & Wellness
Required skills
shift leadership, staff supervision, conflict resolution, sales driving, operational compliance, administrative reporting, event coordination
Preferred skills
fitness industry experience, knowledge of health trends, team motivation
Technologies
POS systems, scheduling software, social media platforms
Responsibilities
oversee 24/7 gym operations and take full carriage of the site during shifts, supervise Customer Service Representatives and Cleaners, resolve member issues including social media and reviews, drive sales across memberships and retail, ensure cleanliness and food safety compliance, complete opening/closing procedures and administrative reporting
Seniority
Mid-level, hands-on IC