Delivery Contractor Liaison
Core
Act as a trusted business partner to Independent Delivery Contractors (IDCs) to optimize operations, ensure compliance, and support sustainable growth within the e-commerce delivery network.
Role type
Contractor Liaison / Operations Partner
Builds
A reliable, scalable, and compliant last-mile delivery network for e-commerce
Domain
Logistics / Last-mile delivery / E-commerce
Deliverable
client delivery
Required skills
Contractor management, operational data analysis, compliance auditing, performance monitoring, capacity planning, cross-functional collaboration, stakeholder relationship building
Preferred skills
Logistics or fleet operations experience, ability to travel to contractor locations
Technologies
Operational data tools, performance analytics platforms
Responsibilities
Onboard, train, and support delivery contractors; monitor and analyze contractor performance metrics; conduct compliance audits for insurance and operational standards; advise contractors on capacity management and seasonal scaling; provide strategic insights and coaching to improve contractor operations; coordinate with internal teams (Operations, Sales, Finance) to maintain SLAs.
Seniority
Individual Contributor, mid-level specialist