Program Manager
Core
Oversees the entire program for the contract and all associated teams, ensuring deliverables and SLAs are met.
Role type
Senior Program Manager
Builds
IT, Engineering, and Scientific solutions for the Federal Government
Domain
Federal Government IT services
Deliverable
client delivery
Required skills
Program oversight, SLA management, government stakeholder communication, personnel management, resource allocation
Preferred skills
ITIL certification, Help Desk Institute (HDI) certifications
Technologies
ITIL, HDI
Responsibilities
Oversee the entire program for the contract and all associated teams; Ensure that deliverables are provided, and SLAs are adhered to; Communicate with key government personnel including the SDOD Director, Call Center Manager and COR; Provide administrative direction to subordinate leads, has the corporate authority to recruit, hire, terminate personnel and commit corporate resources.
Seniority
Senior, hands-on IC with management authority
