Billing Specialist
Core
Resolve billing and payment inquiries for B2B SaaS customers, ensuring accurate account balances and compliance with finance guidelines.
Role type
Billing Specialist (Customer Support)
Builds
Accurate billing resolutions and customer payment experiences
Domain
B2B SaaS / Customer Communications
Deliverable
client delivery
Required skills
B2B SaaS customer support experience, ticketing tools proficiency, technical aptitude for billing concepts, analytical mindset, time management, cross-functional collaboration, AI tool usage
Preferred skills
French, German
Responsibilities
Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing), Assist customer-facing teams with invoicing, subscriptions, and payment management, Maintain accurate customer account balances, Collaborate closely with the Accounts Receivable and Cash Collection teams, Build and maintain professional relationships by delivering a world-class billing support experience, Develop and maintain in-depth knowledge of Aircall's billing and payment processes
