Head of Operations, Defender
Core
Strategic leadership for the Defender Business Unit, driving growth, operational performance, and customer outcomes for court systems.
Role type
Senior IC business unit leader (Head of Operations)
Builds
Defender business unit operations, product-led implementations, and customer success outcomes
Domain
Justice technology / Public sector technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Business unit strategy execution, cross-functional team leadership, P&L management, operational efficiency optimization, executive stakeholder management, product roadmap influence, budget management, organizational change management
Preferred skills
MBA or equivalent leadership experience, justice technology domain expertise, court operations knowledge, senior government relationship building, Agile environment leadership
Technologies
Scrum frameworks
Responsibilities
Define and execute business unit strategy, lead cross-functional teams (Sales, Product, Services, Support), drive operational efficiency and process simplification, manage financial metrics and profitability, build executive customer relationships, partner with Sales/Marketing for growth, represent the business unit externally
Seniority
Senior, hands-on IC