Customer Service Officer
Core
Front-line customer service and branch administration for a steel reinforcing and plastic accessory products company.
Role type
Customer Service Officer
Builds
Commercial and residential steel and plastic accessory projects
Domain
Manufacturing / Construction / Steel
Deliverable
product features
Required skills
face-to-face customer interaction, phone & email correspondence, general business administration, over-the-counter service, warehouse support, stock taking, quote processing, sales order entry, complaint resolution, Microsoft Office (Word, Outlook, Excel)
Preferred skills
sales/production environment experience, manufacturing or construction industry experience, Business Administration certificate
Responsibilities
Provide high quality over-the-counter customer service, Support the warehouse with general administrative tasks and stock take functions, Receive & process quotes, Prioritise & enter sales orders & process any changes, Receive & resolve incoming complaints, Coordinate administration & reporting of consumables
Seniority
Individual Contributor