Level 2 Support Engineer
Core
Provide remote and on-site technical support to clients, resolving escalated complex issues across desktop, server, cloud, and infrastructure technologies.
Role type
Level 2 Support Engineer (MSP)
Builds
Client support and issue resolution for MSP customers
Domain
IT Services / Managed Service Provider
Deliverable
client delivery
Required skills
Microsoft 365 administration, Active Directory, Exchange Online, Entra ID (Azure AD), Intune/Endpoint Manager, SharePoint Online, Teams, Microsoft Defender, networking, cyber security solutions, printing technologies, mobile device management (iOS/Android), Windows, macOS, troubleshooting
Preferred skills
MSP environment experience, mentoring Level 1 engineers, automation, exposure to modern Microsoft cloud technologies
Technologies
Microsoft 365, Exchange Online, Entra ID, Intune, SharePoint, Teams, Microsoft Defender, Windows, macOS, iOS, Android
Responsibilities
Handle escalated Level 1 issues, investigate and resolve complex technical issues, mentor Level 1 engineers, provide technical guidance to the service desk team
Seniority
Mid-level, hands-on IC