Greenspace Service Operations Officer
Core
Connect community expectations with the delivery of maintenance services across parks, sportsgrounds, playgrounds, and open spaces; monitor service performance and customer trends to identify gaps and provide advice to stakeholders.
Role type
Service Operations Officer (Public Sector)
Builds
Maintenance service delivery and operational insights for city greenspaces
Domain
Local Government / Urban Greenspace Management
Deliverable
dashboards & analysis
Required skills
Service performance monitoring, stakeholder liaison, process improvement, workflow automation, digital system enhancement, strategic planning support, reporting, correspondence
Preferred skills
Problem-solving, system optimization, continuous improvement
Responsibilities
Liaise with operational teams to prioritize maintenance works; monitor service performance and customer trends; prepare reports and correspondence; provide advice to residents, community groups, Councillors, and internal stakeholders; support development of strategies and service charters; identify process bottlenecks and support workflow automation; enhance digital systems for communication and accountability.
Seniority
Entry-level, full-time