Contract Compliance Technician
Core
Monitor contractor compliance with contract specifications and service requirements for the City's park mowing operations, including site inspections, complaint resolution, and work-order management.
Role type
Contract Compliance Technician (Field Operations)
Builds
Ensures service quality and compliance for municipal park mowing contracts
Domain
Municipal Government / Parks & Recreation / Landscaping
Required skills
Contract compliance monitoring, site inspections, complaint investigation, work-order management, data tracking/spreadsheets, map reading/GIS, communication with contractors and residents, Microsoft Office, Motorola PremiereOne CSR
Preferred skills
Park & Recreation environment experience, high-volume customer service, contractor oversight, landscaping/grounds maintenance knowledge, Google Earth/Maps/GPS
Technologies
Microsoft Excel, Motorola PremiereOne CSR, Google Earth, Google Maps, GPS, GIS
Responsibilities
Monitor contractor compliance with contract specifications and service requirements; Conduct physical and virtual site inspections to verify service quality; Assist with investigating and verifying resident complaints and service requests; Maintain and update property and mowing inventory records and reports; Prepare and review site maps and identify property boundaries; Communicate with residents, contractors, and City staff to resolve issues; Utilize mapping tools and databases to document work and track performance.
Seniority
Entry-level to Mid-level, hands-on IC