Customer Service Advisor (B2/C1 Dutch) - relocation to Riga, Latvia
Core
Handle customer queries via phone, email, and chat, recording resolutions and ensuring cases are resolved within the lifecycle.
Role type
Customer Service Representative (B2/C1 Dutch)
Builds
Customer support interactions for a client
Domain
Outsourced customer service
Deliverable
client delivery
Required skills
Dutch (C1), English (B1+), case management, phone/email/chat communication, escalation, KPI tracking, shift work adaptability
Preferred skills
Computer proficiency, multi-tasking, problem-solving, written communication (50 wpm typing)