Outreach Specialist, Pharmacy
Core
Conduct high-volume outbound and inbound calls to patients, providers, and pharmacies to remove barriers to medication adherence and ensure prescription refills occur as scheduled.
Role type
Patient outreach specialist (call center)
Builds
Medication adherence programs and pharmacy quality measures
Domain
Healthcare / Pharmacy operations
Deliverable
client delivery
Required skills
High-volume call handling, problem-solving, objection handling, patient education, coordination with medical providers, documentation in EHR systems, proficiency with call center platforms, Microsoft Excel, Google Sheets
Preferred skills
Associate's Degree, Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License
Responsibilities
Conduct and handle high-volume outbound and inbound calls using established scripts; Collaborate with patients to identify and remove barriers to medication adherence; Overcome patient reluctance through influence and empathy to secure commitment to adherence; Proactively coordinate with medical providers or pharmacies to ensure prescription refills; Identify opportunities to enhance pharmacy workflows and processes
Seniority
Entry-level, individual contributor