Senior Business Operations Analyst | Revenue Assurance
Core
Safeguard revenue accuracy and integrity across complex billing and payment operations by investigating incidents, identifying root causes, and preventing operational discrepancies from becoming financial losses.
Role type
Senior Business Operations Analyst (Revenue Assurance)
Builds
Reliable revenue flows and accurate billing processes
Domain
Telecom/Technology (Billing, Payments, Revenue Assurance)
Deliverable
dashboards & analysis
Required skills
SQL, PostgreSQL, MySQL, Root cause analysis, Discrepancy analysis, Process improvement, Data analysis, Tool operation (RAID), Agile methodologies
Preferred skills
Microservices architecture knowledge, Test automation practices, AI tool usage (Claude, Gemini), Internal business workflow familiarity
Technologies
RAID tool, PostgreSQL, MySQL, SQL
Responsibilities
Investigate incidents involving Billing, Payments, Invoicing, Identity, Fraud, and Client Master Data to identify anomalies and estimate potential revenue losses. Monitor identified issues and ensure recommended corrective actions are implemented. Collaborate with Finance, IT, Billing, Payments, and Operations teams to resolve revenue assurance risks. Maintain comprehensive documentation of services, billing processes, investigations, findings, and resolutions. Operate and maintain the Revenue Assurance Integrity Driller (RAID) tool, performing discrepancy analyses. Ensure billing accuracy throughout the full process, from initial issue analysis to billing services.
Seniority
Senior, hands-on IC
