Care Coordinator
Core
Full-time Care Coordinator managing non-clinical aspects of patient treatment, personalizing care, and supporting the fertility journey.
Role type
Care Coordinator (non-clinical patient support)
Builds
Patient onboarding, treatment coordination, and financial consultation services for fertility patients
Domain
Fertility treatment / Healthcare administration
Deliverable
client delivery
Required skills
Patient support and administration, appointment booking, financial consultation, CRM and EMR system management, cross-departmental coordination
Preferred skills
Strong PC skills, flexibility, proactivity, organization, teamwork
Responsibilities
Provide patient support and administration via phone and email; onboard new patients and schedule appointments; serve as main point of contact throughout treatment; conduct follow-up calls for satisfaction; perform financial consultations; refer clinical queries; maintain patient records in EMR and CRM systems