Shift Leader
Core
Fully accountable for the profitable operation of a specific restaurant shift, ensuring compliance with regulations and delivering superior guest service.
Role type
Shift Leader
Builds
Restaurant operations during assigned shifts
Domain
Quick-service restaurant (QSR)
Required skills
shift management, regulatory compliance enforcement, financial performance monitoring (food cost, labor, controllables), team leadership, hiring and training, conflict resolution, physical stamina (standing for 13 hours, lifting 50 lbs)
Preferred skills
knowledge of Firehouse Subs policies, public safety initiatives
Technologies
POS systems, reporting software
Responsibilities
Ensure compliance with local, state, and federal regulations; maintain profitability through cost and labor management; lead the team to meet service and cleanliness standards; assist GM in implementing operations plans; participate in hiring, training, and disciplining employees; communicate business issues to GM/Owner.