Customer Service Consultants
On-site
Core
Inbound contact centre role handling billing, payments, and account enquiries for Sumo Energy customers.
Role type
Customer Service Consultant (Contact Centre)
Builds
Customer support experience for a new energy brand
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Customer service mindset, communication, listening, system navigation, attention to detail, compliance adherence, note-taking, escalation management
Responsibilities
Handling high-volume inbound calls (50-100/day), updating plans and tariffs, managing conversations per compliance, identifying safety concerns, ensuring customers feel heard