Customer Service Administrator
Core
Provide administrative and customer support for property compliance operations, coordinating health and safety inspections for tenants and landlords.
Role type
Customer Service Administrator (Administrative Support)
Builds
Property compliance inspection schedules and tenant communication workflows
Domain
Property management / Real estate compliance
Required skills
Outbound/inbound call handling, appointment scheduling, record keeping, online booking systems, numerical skills, typing (60-70 WPM), time management
Preferred skills
Knowledge of UK rental property regulations, familiarity with virtual assistance tools
Responsibilities
Make outbound calls to coordinate property inspections, handle inbound tenant inquiries, maintain accurate customer records, follow up on missed appointments, book inspection jobs via phone and online platforms, manage communications regarding property access and compliance
Seniority
Individual Contributor