Account Specialist - Retail & Convenience
Core
Manage segment accounts and act as a critical link between customers, account managers, and operational teams to ensure seamless service delivery.
Role type
Account Specialist (Retail & Convenience)
Builds
Customer service delivery and operational support for retail and convenience segments
Domain
Security services / Retail & Convenience
Deliverable
client delivery
Required skills
Analytical skills, problem-solving, relationship building, stakeholder management, report preparation, data analysis, contract administration, negotiation
Preferred skills
Proactive mindset, attention to detail, ability to manage competing priorities, continuous learning
Responsibilities
Investigate and resolve escalated service issues and cash discrepancies; Monitor and report on contracted service levels and customer performance metrics; Analyse account activity and operational data to identify improvement opportunities; Prepare and deliver customer reports; Assist with contract administration, renewals, and rate increases; Support RFP and RFI documentation preparation; Collaborate with operations and control tower teams to ensure service delivery
