Research & Insights Specialist

Perth, Western Australia💼 Full-time🗓 2026-09-17 → 2026-09-27

Core

Lead strategic research projects and the Voice of Community program to generate actionable insights for decision-making on Member and Supplier experiences.

Role type

Senior market research and insights specialist

Builds

Actionable insights and strategic recommendations for the Brand, Marketing, and Experience teams

Domain

Automotive and machinery aftermarkets / Member-owned cooperative

Deliverable

Required skills

survey design, qualitative research execution, quantitative analysis, data synthesis, stakeholder management, project management

Preferred skills

QPMR accreditation, experience with Qualtrics, experience with Q

Technologies

Qualtrics, Q

Responsibilities

Manage and deliver key strategic research projects internally or with external partners; Manage and enhance the Voice of Community research program; Analyse research data to develop actionable insights for stakeholders; Collaborate with Experience Strategy and Service Design teams to improve end-user experiences

Seniority

Senior, hands-on IC

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About Capricorn

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facil