Duty Manager | Metropolitan Hotel, Mackay
Core
Oversee day-to-day floor operations, lead and motivate the team, and ensure high standards of guest service and compliance at a hospitality venue.
Role type
Duty Manager
Builds
Guest experiences and operational stability for the venue
Domain
Hospitality / Food and Beverage
Deliverable
client delivery
Required skills
Leadership, guest service management, compliance management (RSA), cash handling, issue resolution, team motivation
Preferred skills
Hands-on approach, solutions-focused mindset, flexibility for rotating rosters
Responsibilities
Oversee day-to-day floor operations, Lead, support and motivate the team during your shift, Ensure high standards of guest service, presentation and compliance, Manage guest feedback and resolve issues professionally, Support cash handling, reporting and venue security procedures, Ensure RSA and other compliance obligations are met at all times
Seniority
Mid-level, hands-on IC