Director Of Operations
Core
Senior operational leadership role ensuring outstanding guest experiences and physical asset quality across Urban Rest's serviced apartment and corporate housing portfolio in the APAC region.
Role type
Senior Director of Operations (Physical Asset & Guest Experience)
Builds
Branded flexible living assets (serviced apartments/corporate housing) for enterprise, government, insurance, and SME clients. (via careerplan.io/jobs/ee7b6d6d-1044-4f87-b555-a849ea81663f-director-of-operations-at-urban-rest)
Domain
Hospitality / Corporate Housing / Property Management
Deliverable
physical/clinical work
Required skills
Guest experience strategy, SOP development, preventative maintenance governance, quality assurance auditing, team leadership, cost efficiency management, contractor management, operational technology implementation
Preferred skills
Experience scaling operations across multiple cities, hands-on leadership presence, data-driven operational improvement
Technologies
Salesforce Field Service
Responsibilities
Define and localize guest experience strategy and service standards; own preventative and reactive maintenance programs; lead operations teams and drive performance; manage operational costs and efficiency; oversee quality assurance and asset condition; implement operational technology platforms.
Seniority
Director, Regional Leadership