Front Office Supervisor
Core
Lead and support the front office team to deliver exceptional guest experiences, manage arrivals/departures, and resolve guest complaints.
Role type
Front Office Supervisor
Builds
Guest check-in/check-out processes and daily front office operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, Guest service management, Complaint resolution, Shift scheduling, Operational oversight
Preferred skills
Prior supervisory experience, Hospitality industry background, Time management, Professional presentation
Responsibilities
Lead and support the team in delivering exceptional guest experiences, Serve as a role model to motivate the team, Oversee completion of daily tasks, Manage guest arrivals and departures, Address and resolve guest complaints
Seniority
Mid-level, hands-on IC