Residential Concierge Attendant
Core
Providing elevated, personalized service experiences for residents and guests at Crown Residences, including booking assistance, access facilitation, and property tours.
Role type
Residential Concierge Attendant
Builds
Personalized guest and resident service experiences at a luxury residential property
Domain
Luxury hospitality / Residential management
Deliverable
product features
Required skills
Frontline hosting experience, superior service delivery in luxury environments, Microsoft Office Suite proficiency, multi-channel communication management
Preferred skills
Residential or Hotel PMS knowledge (MYBOS, OPERA)
Technologies
MYBOS, Opera, Microsoft Office Suite
Responsibilities
Manage daily operations of the Residential Concierge desk, provide accurate information and advice to guests and residents, respond to special requests and account payments, enter data into property management systems, collaborate with Bell Services, Front Office, and other departments, conduct daily tours of the observation deck and provide local insights
Seniority
Individual Contributor, frontline service role