Senior Services Coordinator
Core
Lead rostering and scheduling for disability support services, ensuring seamless care continuity for participants.
Role type
Senior Services Coordinator (Disability Support)
Builds
Daily support rosters and service delivery schedules for participants with disabilities
Domain
Disability support / Community services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
rostering, scheduling, workforce coordination, compliance with NDIS/SCHADS, incident escalation, stakeholder communication, problem-solving, CRM usage
Preferred skills
experience in disability/aged care, knowledge of Brevity system, qualifications in Disability/Community Services
Technologies
Brevity, Teams
Responsibilities
Answer and triage client service calls based on urgency and risk; manage rosters and respond to unplanned changes; monitor and action roster gaps; review and approve support worker leave; match support workers to participants based on skills and preferences; ensure compliance with SCHADS Award and NDIS standards; maintain accurate documentation and scheduling records; escalate incidents and complaints; contribute to quality and risk management practices
Seniority
Senior, hands-on IC
