Customer Service Specialist - IAM
Core
Managing day-to-day freight movement and resolving customer enquiries to deliver a no better logistics experience.
Role type
Customer Service Specialist (Internal Account Manager)
Builds
Tailored transport and warehousing solutions
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
freight movement management, enquiry resolution, issue escalation, account portfolio management, written communication, verbal communication, problem-solving, Microsoft Office Suite
Responsibilities
Supporting and managing the day-to-day movement of freight within your portfolio, Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers, Reviewing and reporting on daily freight movements, Resolving enquiries in a way that provides a no better experience, Escalating priority issues when required relating to all aspects of your accounts, Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers