IT Service Transition Manager
Core
Leading Service Transition across EMEAPAC for a global legal practice, overseeing framework development, risk management, and operational readiness for new and enhanced IT services.
Role type
Senior IC IT Service Transition Manager
Builds
IT service transition frameworks, support models, and operational readiness for enterprise services
Domain
Legal industry + IT Service Management (ITSM)
Required skills
ITIL 4, Service Design, Service Transition, Early Life Support, ServiceNow, risk management, stakeholder management, process design, service acceptance criteria, support model design, decommissioning
Preferred skills
Advanced ITIL, Project Management, Agile, cloud, cyber security, resilience, DR, monitoring
Technologies
ServiceNow
Responsibilities
Own and improve the EMEAPAC Service Design and Transition framework; Embed service, security, resilience and support requirements from project initiation; Design and agree end-to-end support models, responsibilities and escalation routes; Validate operational readiness, including ServiceNow, monitoring, access, knowledge and reporting; Plan and govern Early Life Support through to formal closure; Ensure support teams receive the required training, knowledge and runbooks before BAU handover; Maintain transition plans covering deliverables, dependencies, owners, dates and risks; Assure release, cutover, rollback and post-implementation arrangements; Support controlled service retirement and decommissioning
Seniority
Senior, hands-on IC
