Customer Success Associate - Philippines
Core
Monitor customer tickets, analyze issues, and drive client experience for a fintech platform combining corporate cards, bill payments, and accounting automation.
Role type
Customer Success Associate
Builds
Cross-platform fintech solution for business operations
Domain
Fintech / Corporate Finance
Deliverable
client delivery
Required skills
ticket triage, customer scenario analysis, up-selling, documentation, multi-tasking, prioritization
Preferred skills
Excel proficiency, adaptability, shift flexibility
Responsibilities
Route inbound customer tickets, collaborate with Product and Sales teams, assess user needs, document resolutions, support up-selling efforts
Seniority
Junior (0-3 years experience)
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