Platform Consultant - London
Core
Own end-to-end support for Enterprise and Strategic legal clients, resolving complex platform issues and ensuring enterprise-grade consistency across global handoffs.
Role type
Senior Platform Consultant (Enterprise Support)
Builds
Legora AI-native legal workspace (Assistant, Tabular Review, Workflows, Editor, Word Add-in)
Domain
Legal Tech / SaaS / AI
Deliverable
client delivery
Required skills
B2B relationship management, complex issue diagnosis, technical troubleshooting, cross-functional collaboration, documentation creation, support tooling fluency
Preferred skills
SaaS, AI, or legal tech background
Technologies
Intercom, Zendesk
Responsibilities
Own Enterprise and Strategic Premium issues from first signal to resolution; Master the platform to diagnose and resolve complex, high-impact issues; Translate technical detail into concise guidance for demanding professional users; Resolve issues before escalating with complete diagnostics; Partner with Product and Engineering to fix recurring issues and produce reusable artifacts; Maintain clean handoffs across a global team to ensure continuity.
Seniority
Senior, hands-on IC