ICT Support Engineer
Core
Diagnose and resolve complex IT problems across hardware, software, networks, databases, and security; act as an escalation point for client systems.
Role type
Senior ICT Support Engineer (Escalation & Infrastructure)
Builds
Client system stability, support procedures, and technical documentation.
Domain
IT Services / Managed Services / Cloud Infrastructure
Required skills
Troubleshooting complex hardware/software/network issues, maintaining support procedures, remote and on-site support, system monitoring, technical documentation, user training, recommending hardware/software strategies
Preferred skills
Experience in service desk or MSP environments, O365, Exchange, OneDrive, SharePoint, Microsoft 365, Exchange, OneDrive, SharePoint
Technologies
Microsoft 365, Exchange, OneDrive, SharePoint, Cloud services, Server technologies
Responsibilities
Diagnose and resolve complex problems across hardware, software, networks, databases, operating systems and security; Document and maintain support procedures and strategies for client systems; Provide expert remote and on-site support and assist in troubleshooting and resolving system problems; Proactively maintain systems infrastructure across network services, cloud services, servers and server technologies; Prepare technical documentation, user guides, knowledge base articles, reports and maintenance inventories; Train users and service desk staff, and provide technical guidance and advice on applications, systems and support procedures
Seniority
Mid-to-Senior, hands-on IC