Intake Officer – Perth
Core
First point of contact for survivors seeking legal assistance, providing trauma-informed intake services via phone, online, and face-to-face to identify and prioritize legal and support needs.
Role type
Client-facing intake officer (legal services)
Builds
Accessible service delivery programs for survivors of child sexual abuse and vulnerable communities
Domain
Legal services / Social work / Trauma support
Deliverable
client delivery
Required skills
Trauma-informed support, cultural safety (Indigenous and diverse backgrounds), client engagement, risk assessment, documentation, referral management, IT proficiency (databases, Microsoft Office), appointment management
Preferred skills
Experience with child sexual abuse dynamics, Indigenous community engagement, digital communication tools
Responsibilities
Conduct initial client assessments and risk evaluations, document client interactions accurately, facilitate referrals to legal, financial, and social support services, maintain liaison with existing clients and partner agencies, ensure cultural support availability for Indigenous clients
Seniority
Individual Contributor